Shipping & Returns
Shipping policy
For its products, Mediterranean Objects will make available to you as many shipping methods as possible under the agreements reached between Mediterranean Objects and different logistics service providers.
1) For shipments within Spanish territory, the usual delivery time ranges between 2 and 5 business days.
2) For international shipments within Europe, the usual delivery time ranges between 4 and 7 business days, depending on the country of destination.
3) For international shipments within Europe, the usual delivery time ranges between 5 and 15 business days, depending on the country of destination.
4) In orders that include customizations or special finishes, delivery will be conditioned to the longer term.
Mediterranean Objects will choose the most suitable company to carry out the shipment according to type and geographical region. It arrives directly at the shipping address that you have notified us. It is required that there is someone at said address during business hours and a contact telephone number (with a margin of 4-5 hours to coordinate delivery).
The amount of transport will be calculated by the system during the purchase process and will depend on the country of destination and the selected product.
In the event of a price variation, Mediterranean Objects will notify you by email of the variation and you can choose to cancel your order without any additional cost being charged.
With the completion of the purchase it is understood and accepted that the price of the shipment, the delivery times, the quality of the service and the point of delivery are subject to the different modes of transport among those possible for different shipping areas and to the availability of the chosen product. Mediterranean Objects does not carry out expeditions on holidays, Saturdays or Sundays.
Additionally, the transport terms may be altered by extraordinary incidents in the logistics services company/s, due to difficulties in the delivery of the merchandise and/or due to force majeure; In any case, no delay in delivery with respect to the indicated periods will entitle the purchasing user to demand any compensation.
In the case of shipments outside the European Union, customs duties may be required for the receipt of the product. These taxes are to be paid by the customer. Any extra charges charged by the carrier to Mediterranean Objects for delayed delivery or return of the product, due to the customer’s refusal to pay such taxes, shall be paid by the customer.
Returns and cancellations
The provisions of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, will be followed.
You will have a period of 14 business days from receipt of the order to return the order as long as it meets the stipulated conditions. You must communicate to Mediterranean Objects within the stipulated period and by any means admitted by law, your desire to exercise the right of withdrawal.
Mediterranean Objects will not refund shipping costs.
You can return any item you have purchased at the Mediterranean Objects online store as long as the products have not been opened or used and keep their seal or original packaging. The return costs will be borne by the customer. In these cases, Mediterranean Objects will refund the purchase money through a credit using the same payment method used in your purchase. Mediterranean Objects will not refund the amount or reship the merchandise until the receipt and condition of the packaging and accessories of the item being returned has been verified.
Conditions that regulate the return of the product:
1) Original defective product: Mediterranean Objects will make an exchange for the same article or reference once the defective product is received. In this case, only the first shipment will be billed, with Mediterranean Objects taking charge of the postage corresponding to the return and new shipment. In the event that you wish to make an exchange for another article or reference, you will assume the costs of return and new shipment.
In cases of deterioration of the product or lack of conformity due to transport, you must notify Mediterranean Objects within 4 calendar days after receipt of the shipment by completing the following form.
If for any reason this is not available, please inform us within the same period by e-mail info@mtobjects.com, and a link will be sent to deposit all the information within 48 hours.
After this period, we cannot guarantee the processing of your request.
2) Wrong product: Mediterranean Objects will bear the costs of collecting the wrong product and delivering the corresponding to the order placed.
For cancellations, you can do so through our Contact section.