FAQ
General Questions
Our lamps are designed and handcrafted in our atelier of Barcelona, Spain.
We use high-quality natural materials, including wood, bamboo, rattan, and other sustainable materials.
Yes, due to our artisanal process, each lamp is unique and may have slight variations that add to its charm and authenticity.
Yes, we adapt the lamp connection system according to the customer’s country of purchase. You can let us know by email with reference to your order if you need any special conditions.
Yes, please contact us by email with your request, and we will send you the quote and information you need.
Purchasing Process
You can place an order directly through our online store. Simply select the lamp you like, add it to your cart, and follow the instructions to complete the payment. You can contact us by email if you have any special request.
Yes, we offer customization options for some of our lamps. Please contact our customer service team for more details.
We accept credit cards, PayPal, and bank transfers. All transactions are secure and encrypted.
Shipping and Delivery
Yes, we ship to most countries, mainly to the United States and Europe, but also to other regions.
Shipping time varies depending on the location. For deliveries within Europe, it usually takes 2-5 business days. For the United States, it can take 3-7 business days.
Shipping cost is calculated at checkout and depends on the destination and size of the order. We offer free shipping during some promotional periods. To purchase more than one unit, please contact us by email so we can optimize the price of your shipment.
Return and Warranties
We offer a 15-day return policy. If you are not satisfied with your purchase, you can contact us asking for a return, and return it in its original condition for a full refund or exchange. The associated shipping costs are borne by the customer.
Yes, our lamps come with a two-year warranty against manufacturing defects. If you have any issues with your lamp, please contact us and we will be happy to assist you.
Maintenance and Care
We recommend cleaning the lamps with a dry or slightly damp cloth. Avoid using harsh chemicals and protect the lamps from direct sunlight and excessive moisture. Please check the product sheet of each of our lamps for more detailed information.
Yes, our lamps are compatible with LED bulbs. We recommend using energy-efficient bulbs for greater durability and efficiency. We recommend using LED filament bulbs with the rattan lampshades, as they project the play of light and shadow from the lampshade onto the surfaces. Warm white bulbs are recommended, between 2700ºK and 3000ºK.
Contact and Support
You can contact us through our website’s contact form, by emailing us at info@mtobjects.com, or by calling us or writing us by WhatsApp at +34 613 098 699.
Yes, we offer post-purchase support to help you with any questions or issues you may have with your purchase.